Terms & Conditions
Terms and Conditions of Purchasing from Roasted Pig Surrey
Roasted Pig Surrey authorises you to view and use the material on this site solely for your personal use. The content of this site such as text, graphics, images and other materials, are protected by copyright under both UK and foreign law. Unauthorised use or copying of the materials on this site and any leaflets or literature issued with products may violate copyright and trademark laws.
Prices and Payment
Prices are valid for the duration of the time that they are displayed on the web shop and promotional discounts may be limited to stock availability on an item. Coupons or discount codes are valid for a fixed period of time which is stated at the point that they are issued. If a discounted item is returned for a refund, it will be processed at the original price charged on the customer’s invoice at the time of purchase.
Deposit and payment policy
A deposit of 30% is required at the time a booking.
Final payment is payable 3 working days prior to event date.
In the event of notification of cancellation, the following cancellation fee shall apply on the full booking:
• More than 30 days prior to arrival: 0% cancellation fee
• More than 7 days prior to arrival: 50% cancellation fee
• Less than 7 days prior to arrival: 100% cancellation fee
You can select your preferred method of payment during checkout.
Stripe is a world-class, secure online payment portals for card payment authorisation, removing any concerns you may have about purchasing using your card or account online. We do not have any access to details which are provided by yourself to these banks.
Our site uses SSL certificates to offer secure communications by encrypting all data to and from the site.
Limitation of Liability
Roasted Pig Surrey do not accept liability for any damage to property or possessions, loss of earnings or physical injury which may arise in the use of our products or in the late delivery of our orders. Instructions are normally provided with each item as part of the packaging or as an accompanying sheet and where this is not available, they can be provided on request. We always advise conducting a test when using an item for the first time, before applying a product to an important project.
Contract Obligations and Stock
To purchase any of the items on our website, add the items to your shopping basket and proceed through the checkout process. Following payment, you will receive an e-mail confirming the details of your order.
Should an error occur on the site in terms of pricing point or product, Roasted Pig Surrey are not obliged to supply the goods at the stated price and will cancel and refund the order in full.
All items offered on our website are subject to availability. We monitor sales and stock levels very closely. Very occasionally, due to unexpected high surges in demand, we will be out of stock of a product but rarely for more than a few days. Normally this will not affect the expected delivery date as we always upgrade the postal service on any delayed item when it comes back into stock to ensure we meet our delivery estimates. If we cannot deliver on time for any reason, we will contact you quickly to offer you alternative product options or a refund.
During peak sales periods we may very occasionally sell out of an item and if the stock cannot be replenished by our distributor, at that point we are not obliged to fulfil the order and will instead offer alternative products or we may offer a refund. We will always get in touch promptly to discuss this.
We reserve the right to refuse supply to any customer who has been abusive to any member of our staff. We also reserve the right to limit the quantity of stock that any individual may purchase alone in order to ensure fair supply of stock to our wider customer base.
These Terms and Conditions do not affect any of your statutory rights.